Type: Back Seat
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We pack and ship every day with our first run leaving our warehouse daily at 11am via Fastway Couriers. Our Australia Post pick up leaves us by 2pm. All orders received by 9am should leave us same day - orders received after 9am will leave next day. We pack every order carefully to ensure it reaches you in good condition. Most consignments are tracked and tracking numbers will be emailed to you upon shipping.
Express delivery options are available for faster delivery and these are at the top of this page on the "Postage and Payments" tab. Australian delivery normally takes 3-5 days from the shipping date depending upon your location. Please allow 7 - 10 business days for WA and remote locations. An ETA will be provided in your My classifieds board section of classifieds board with a guide also available in the "Postage and Payments" tab above. Please be aware this is "estimate only" Please note: Our courier service will not leave an item without a signature on delivery or an authority to leave buy the customer which negates Action Bike & Ski and the courier service of any theft or damage.
Please note all transport companies are now feeling the effects of the Christmas parcel overload - PLEASE REFER TO THE MAP for your delivery location areas to note cut off times for guaranteed pre Xmas deliveries. Pre Xmas parcel deliveries cannot be guaranteed after the following dates with our courier network; Australia Post are also experiencing similar time frames (regardless of what classifieds board estimate the arrival time frame to be - please disregard what time frames classifieds board estimate as these are not current during the Xmas overload - please refer to this chart as a reference) WA - Remote FREE DELIVERY- Grey 2nd December WA - Remote Delivery Star Track ADDED FREIGHT - Grey 14th December WA Perth Metro /Cairns - FREE DELIVERY - White 7th December WA Perth Metro - Star Track ADDED FREIGHT - White 14th December Townsville - Towwomba Inland - FREE DELIVERY - Green 12th December Townsville - Towwomba Inland - Star Track ADDED FREIGHT Green - 18th December NSW & Victoria - FREE DELIVERY - Green 12th December NSW & Victoria - Star Track ADDED FREIGHT Green - 18th December Sunshine Coast - Port Macquarie FREE DELIVERY - Orange 14th December Sunshine Coast - Port Macquarie - Star Track ADDED FREIGHT - Orange 20th December Sunshine Coast - Port Macquarie - EXPRESS POST ADDED FREIGHT - Orange21st December Albury - Newcastle - FREE DELIVERY - Red 16th December Albury - Newcastle - Star Track ADDED FREIGHT - Red 20th December Albury - Newcastle - EXPRESS POST ADDED COST- Red 19th December Yarrawonga to Melbourne Metro - FREE DELIVERY - Lime 19th December Yarrawonga to Melbourne Metro - EXPRESS POST ADDED FREIGHT -Lime 21st December We can still send items via our courier network after these dates but cannot guarantee pre Xmas delivery, there is still a chance it will arrive after we ship on these dates but no guarantee. Please also note other options we have for transport such as Australia Post have restrictions on the size items we are able to deliver - bulky items such as surfboards and some kids bikes do not fit into their post crates and therefore cannot be shipped by Australia Post. We understand that you might need to return something to us for a number of reasons. Please contact us via classifieds board Messages before sending anything back.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund. Our retuns / refund policy covers the following policies 1. You changed your mind * We offer a 30 day return policy for change of mind.
That means if you are not satisfied with your purchase, you are able to return it to us up to 30 days for your choice of exchange or refund, excluding original delivery costs. Please note for change of mind returns a 10% restocking fee will apply. * All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so. * Return shipping costs are non‐refundable cost for exchange shipping is at the buyers expense. 2.
The item arrived damaged or missing parts * As we sell only brand new items, all orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you and provide a reply paid address for shipping back to us at no cost. * All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage. * Please take photographs of any damage and send them to us via classifieds board Messages before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.Please do not destroy or dump any item before taking a photo and before we have authorised the replacement upon receiving the photographic damage. 3.
The item is faulty * Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty. * Should your product be faulty, please contact us via classifieds board Messages so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs. Customers are what keep us going ... we love you and love hearing from you!
We do endevour to return all classifieds board emails same business day - we do like to take our weekends off and do not answer emails over the weekend or during public holidays :) To contact us through the classifieds board message system Send us a message via classifieds board Or to speak to a real person give us a call on phone one of our team will be able to help. Or even better call in and see our range; visit our bricks & mortar store in Yarrawonga in country Victoria. Opening Hours Monday - Friday 9.00am - 5.00pm Melbourne Time 19 Hume Street - come in and see the crew for helpful and friendly service & advice. POPULAR ITEMS
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